Privacy Policy
Updated date: March 25, 2026
This Privacy Policy explains how etellu collects, uses, stores, and protects personal information when you visit our website, use our services, or interact with our business and marketing workflows. We are committed to handling data transparently and responsibly.
1. Information We Collect
We may collect the following categories of data:
- Contact information: Name, email address, phone number, company name, and role when you submit forms or request support.
- Account and profile data: Login details, account preferences, and workspace settings when you use etellu services.
- Usage and device data: Browser type, device type, operating system, IP-related data, pages viewed, and interaction events.
- Communication data: Messages, support tickets, meeting requests, or other records shared with our team.
- Business workflow data: Lead, campaign, activity, and process-related records managed within etellu features.
2. How We Use Information
We use personal information to:
- Deliver, maintain, and improve our platform features and website experience.
- Respond to inquiries, provide support, and communicate relevant service updates.
- Operate marketing and business workflows, including lead management and follow-up automation.
- Analyze usage trends to improve reliability, usability, and security.
- Meet legal, regulatory, and contractual requirements.
3. Legal Basis and Consent
Where applicable, we process data based on one or more legal grounds, including consent, legitimate interest, contractual necessity, and legal obligations. If consent is required, you may withdraw it at any time where permitted by law.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to understand website usage, remember user preferences, and improve functionality. You can manage cookie settings through your browser. Some website features may not function correctly if cookies are disabled.
5. Data Sharing and Third Parties
We do not sell personal information. We may share data with trusted service providers and technology partners when necessary to operate services, secure infrastructure, process communications, or deliver support. These providers are expected to protect data and process it only for authorized purposes.
6. Data Retention
We retain personal information only as long as needed for operational purposes, legal compliance, dispute resolution, and enforcement of agreements. Retention periods vary by data type and applicable requirements.
7. Security Measures
We apply reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. No internet transmission or storage method can be guaranteed as completely secure.
8. International Data Transfers
If data is processed in jurisdictions outside your country, we take appropriate steps to ensure safeguards are in place and that personal information remains protected in line with applicable laws.
9. Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to processing of your personal information. You may also request a portable copy of certain data where legally available.
10. Children\'s Privacy
Our services are not intended for children under the age required by local law. We do not knowingly collect personal information from children without proper authorization.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect product updates, legal changes, or business improvements. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact the etellu team through our official support or contact channels listed on this website.
